At SourceFromAsia, we pride ourselves on providing top-quality products and exceptional customer service. We understand that sometimes things don’t go as planned, and we want to ensure a smooth and hassle-free experience even if you need to return or request a refund for your purchase.
This policy outlines the conditions under which returns and refunds are accepted for orders placed on the SourceFromAsia website. We encourage you to carefully review this policy before placing your order.
Return Eligibility:
- Items can be returned within 30 days of the delivery date.
- Returned items must be in their original, unused condition, with all tags and packaging intact.
- Items with custom modifications or personalization are not eligible for return.
- Certain perishable items, hygiene products, and electronics may have specific return restrictions. These will be clearly indicated on the product page.
Reasons for Return:
- Incorrect or damaged items: If you receive an item that is incorrect or damaged, you are eligible for a full refund or replacement. Please notify us within 7 days of delivery to initiate the return process.
- Change of mind: If you simply change your mind about an item, you may return it for a full refund within 30 days of delivery. However, you will be responsible for the return shipping costs.
Refund Process:
- To initiate a return, please contact our customer service team through email or phone. We will assist you with the return process and provide you with a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging, including all accessories and documentation. Clearly mark the RMA number on the outside of the package.
- Ship the package back to the address provided by our customer service team. We recommend using a trackable shipping service to ensure delivery.
- Once we receive and inspect the returned item, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase.
Additional Information:
- Original shipping costs are non-refundable unless the item is incorrect or damaged.
- Customs duties and taxes incurred during the return process are the responsibility of the customer.
- We reserve the right to refuse a return if the item is not in accordance with the eligibility criteria outlined above.
Contact Us:
If you have any questions about our return and refund policy, please don’t hesitate to contact our customer service team. We are always happy to help!
We hope this information helps you feel confident in your purchase from SourceFromAsia. We strive to provide our customers with the best possible experience, and we are committed to resolving any issues promptly and fairly.